Customer Service

Body and Soul Health Products Pty Ltd is committed to providing exceptional customer service and the highest quality natural products.  We are grateful for your business, and we care about our customers and your satisfaction with purchases made both instore and online.

Fast, cost effective and safe delivery of your order is our highest priority. We endeavour to make sure that all products listed on Hope’s Relief website are currently in stock and pricing is true and correct. Standard delivery timeframes are 1-3 business days within Australia and 5-14 business days for international orders. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

You can also find out more about:

Hope’s Relief Money Back Guarantee

Where To Buy

Skin Conditions

Baby Skin Care

Our Natural Ingredients

Shipping

Refunds And Exchanges

Privacy

Contacting Us

at the links listed above.

Our commitment to you

We aim to meet your needs with efficiency, effectiveness, fairness and courtesy by:

  • providing a friendly service, showing respect and sensitivity
  • dealing with your requests and enquiries accurately, promptly and efficiently
  • recognising and responding to your particular needs
  • respecting your confidentiality
  • offering an explanation if we can’t answer your request /enquiry
  • establishing service standards and monitoring our performance
  • treating you fairly—demonstrating our commitment to equality and diversity
  • continuing to develop our teams’ expertise and skills
  • welcoming your feedback.

Placing an order

What should I do if I need help?

Customers can contact Hope’s Relief in a number or ways. You can email us at info@hopesrelief.com.au anytime or freecall 1800 052 645 to speak to a Hope’s Relief representative about your needs. Our head office hours our 8am until 2pm Monday to Friday.

How will you notify me of my order being processed?

You will receive a confirmation email from our online shop as well as payment confirmation from eWay® or PayPal®, depending on your payment method.

Are there any applicable taxes?

GST applies to all our products for purchases made from within Australia. If you are placing an order form overseas, GST does not apply, and GST-free pricing will be displayed as you check out.

What if I want to change an order after it has been submitted?

Please contact us immediately at info@hopesrelief.com.au anytime or freecall 1800 052 645 during AEST office hours Monday to Friday 8am until 2pm.

What if I want to cancel an order?

Please contact us immediately at info@hopesrelief.com.au anytime or freecall 1800 052 645 during AEST office hours Monday to Friday 8am until 2pm.

How can I check on the status of an order?

Please contact us at info@hopesrelief.com.au anytime or freecall 1800 052 645 during AEST office hours Monday to Friday 8am until 2pm.

Shipping and Delivery

Hope’s Relief ships natural skin and scalp care products around the world. And we appreciate just how important prompt delivery is for our customers.

How soon will my order be shipped?

We post items within one business day of receiving your order.

How long will my order take to reach me?

Within Australia

We dispatch orders within 24 hours via Express Post for next day delivery in capital cities. Regional delivery can take up to 3 working days. Shipping is subject to Australia’s Post’s service delivery.

International

We dispatch orders within 24 hours. You can usually expect your order to arrive within 5 to 14 working days, as quoted by Australia Post. Tracking is offered where available. The length of time your item takes to be delivered overseas depends on its destination and the service you use. Standard delivery times between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control.

If you’d like to save on international shipping charges and delivery timeframes, view our international distributor page to see if there is a delivery option closer to your home.

What items have special shipping guidelines?

Large orders or boxes may go by alternative shipping methods that can take between 3 and 7 working days within Australia. International freight may take up to 14 business days.

Do you ship to special addresses (PO Boxes, military addresses)?

Yes we do. We use Australia Post for our parcel delivery.

Frequently Asked Questions

Do you have a money back guarantee?

Yes we do! Living with eczema, dermatitis or psoriasis can be a trial of error when it comes to choosing effective products to care for your itchy skin. And we want to give you the confidence to give Hope’s Relief a try! We stand behind our products and offer a 100% Money Back Guarantee. You can find our more here.

Would you like to read our eczema, dermatitis and psoriasis product FAQs?

Visit our FAQ and Skin Conditions pages to learn more about living with dry skin.